Control of the goods upon delivery
The customer is required to check the order upon delivery by the courier as established by the Consumer Code (Legislative Decree 6/9/2005, 206 art.63):
"Passing of risk
1. In contracts which impose on the professional the obligation to arrange for the shipment of the goods, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and other than the carrier, takes physical possession of the goods.
2. However, the risk is transferred to the consumer already at the moment of delivery of the goods to the carrier if the latter has been chosen by the consumer and this choice has not been proposed by the professional, without prejudice to the consumer's rights vis-à-vis the carrier. "
The customer (or whoever is delegated to collect the shipment) must ensure that the number of packages delivered corresponds to the number of packages declared on the courier's slip and that they are in good condition.
It is necessary to check that the boxes are not dented or torn and that the fragile goods are delivered on pallets.
Once the goods are accepted without the inclusion of any reservations, it is no longer possible to make any type of dispute relating to the integrity of the products and the courier is released from any responsibility that falls entirely on the customer.
The reserve must be placed on the handheld or the paper receipt which remains with the courier.
What to check before accepting the goods?
When the courier arrives, the customer is required to check:
- integrity of the box or pallet packaging
- number of packages delivered
ATTENTION: in the event that the packaging is damaged (box broken, torn, etc.) it is necessary to sign with specific control reserve, possibly specifying the damage on the delivery note (for example "RESERVE WITH INTEGRAL NECK" or "RESERVE OF INSPECTION" for box folded, punctured, torn, etc.)
The conditional signature is essential to start any insurance procedure and without the reserve it WILL NOT BE POSSIBLE to refund or replace the goods.
In the event that the courier does not allow the reserve to be affixed and the packaging is visibly damaged, reject the goods.
Fragile products
All products must be checked and verified within 24 hours of delivery of the order.
Remember that we ship all fragile goods (sanitary ware, shower enclosures, ceramic shower trays, etc.) ONLY ON PALLET so do not accept delivery of fragile non-palletized material.
Since ceramic products are very fragile, they can be broken even without evident damage to the packaging so open the pallet immediately and check for damage.
If the packaging is intact, any damage must be reported within 2 days. After this period, objections will NOT be accepted anymore.
What to do if the product is damaged
We can basically distinguish two cases:
1 - INTACT PACKAGING: in the event that the material is damaged, if you have affixed a specific control reserve, within 2 days of delivery, send your report via email to reso@acquaclick.com providing as much information and photographs of the damage as possible . After this time, it will no longer be possible to accept any objection and without the conditional signature it will NOT be possible to refund or replace the product.
2 - DAMAGED PACKAGING: in the event that the product is damaged, if you have affixed a specific reserve, send your report via email to reso@acquaclick.com within 5 days of delivery providing as much information and photographs of the damage as possible. After this time, it will no longer be possible to accept any objection and without the conditional signature it will NOT be possible to refund or replace the product.
You can also fill out the return form and provide the same information requested by email
The customer is required to check the order upon delivery by the courier as established by the Consumer Code (Legislative Decree 6/9/2005, 206 art.63):
"Passing of risk
1. In contracts which impose on the professional the obligation to arrange for the shipment of the goods, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and other than the carrier, takes physical possession of the goods.
2. However, the risk is transferred to the consumer already at the moment of delivery of the goods to the carrier if the latter has been chosen by the consumer and this choice has not been proposed by the professional, without prejudice to the consumer's rights vis-à-vis the carrier. "
The customer (or whoever is delegated to collect the shipment) must ensure that the number of packages delivered corresponds to the number of packages declared on the courier's slip and that they are in good condition.
It is necessary to check that the boxes are not dented or torn and that the fragile goods are delivered on pallets.
Once the goods are accepted without the inclusion of any reservations, it is no longer possible to make any type of dispute relating to the integrity of the products and the courier is released from any responsibility that falls entirely on the customer.
The reserve must be placed on the handheld or the paper receipt which remains with the courier.
What to check before accepting the goods?
When the courier arrives, the customer is required to check:
- integrity of the box or pallet packaging
- number of packages delivered
ATTENTION: in the event that the packaging is damaged (box broken, torn, etc.) it is necessary to sign with specific control reserve, possibly specifying the damage on the delivery note (for example "RESERVE WITH INTEGRAL NECK" or "RESERVE OF INSPECTION" for box folded, punctured, torn, etc.)
The conditional signature is essential to start any insurance procedure and without the reserve it WILL NOT BE POSSIBLE to refund or replace the goods.
In the event that the courier does not allow the reserve to be affixed and the packaging is visibly damaged, reject the goods.
Fragile products
All products must be checked and verified within 24 hours of delivery of the order.
Remember that we ship all fragile goods (sanitary ware, shower enclosures, ceramic shower trays, etc.) ONLY ON PALLET so do not accept delivery of fragile non-palletized material.
Since ceramic products are very fragile, they can be broken even without evident damage to the packaging so open the pallet immediately and check for damage.
If the packaging is intact, any damage must be reported within 2 days. After this period, objections will NOT be accepted anymore.
What to do if the product is damaged
We can basically distinguish two cases:
1 - INTACT PACKAGING: in the event that the material is damaged, if you have affixed a specific control reserve, within 2 days of delivery, send your report via email to reso@acquaclick.com providing as much information and photographs of the damage as possible . After this time, it will no longer be possible to accept any objection and without the conditional signature it will NOT be possible to refund or replace the product.
2 - DAMAGED PACKAGING: in the event that the product is damaged, if you have affixed a specific reserve, send your report via email to reso@acquaclick.com within 5 days of delivery providing as much information and photographs of the damage as possible. After this time, it will no longer be possible to accept any objection and without the conditional signature it will NOT be possible to refund or replace the product.
You can also fill out the return form and provide the same information requested by email