What to do if the goods are damaged
If you have received your order and one or more items are damaged, you have the option to open a return procedure.

In this case, it is necessary to fill in the return form or send an email to reso@acquaclick.com attaching the photographic documentation (or possibly even video if relevant) which clearly highlights the damage to the product.

Transport damage
Our logistics has a very efficient order control system: all products are checked before shipment and packed with bubble wrap or other protective material and the outgoing pallets are photographed and weighed to verify the presence of all the products in the order.

In the event that the goods are broken at the time of delivery, the damage is attributable to transport.
In this case, if the customer has signed with reserve at the time of delivery by the courier, Acquaclick will replace the broken product (or refund if the product is no longer available).
Here you will find more information on what to check when delivering the goods.

Hidden damage or manufacturing defects
It is possible that hidden damages or manufacturing defects may occur that cannot be verified before opening the packages or installing the product.
In the event that the product has not yet been installed, the customer must send the photographic documentation to Acquaclick via the return form or by sending an email to reso@acquaclick.com in which the defect is evident (for example a chrome plating defect in the taps, a defect in the glaze of the ceramic, etc ...).
Acquaclick will inform the manufacturer of the incident and will replace the product.
In the event that the product does not work after installation (for example a leaking tap, a water heater that does not work, etc ...) the customer is required to contact the service center (CAT) of the brand of the product that has the defect closer to the place where the product is installed.
The service center will take care of the request and will contact the customer agreeing on how to solve the problem.