What to do if you have received a damaged package
We are sorry that the order you received is damaged: our customer service is available to help you find a solution to the problem.
What to do if the product is damaged
1 - INTEGRAL PACKAGING: if you have affixed a specific control reserve, send your report via email to reso@acquaclick.com within 2 days of delivery, providing as much information and photographs of the damage as possible. After this time, it will no longer be possible to accept any objection and without the conditional signature it will NOT be possible to refund or replace the product.
2 - DAMAGED PACKAGING: if you have affixed a specific reserve, send your report via email to reso@acquaclick.com within 5 days of delivery providing as much information and photographs of the damage as possible. After this time, it will no longer be possible to accept any objection and without the conditional signature it will NOT be possible to refund or replace the product.
You can also fill out the return form and provide the same information requested by email
More information on what to check upon delivery of the order
We are sorry that the order you received is damaged: our customer service is available to help you find a solution to the problem.
What to do if the product is damaged
1 - INTEGRAL PACKAGING: if you have affixed a specific control reserve, send your report via email to reso@acquaclick.com within 2 days of delivery, providing as much information and photographs of the damage as possible. After this time, it will no longer be possible to accept any objection and without the conditional signature it will NOT be possible to refund or replace the product.
2 - DAMAGED PACKAGING: if you have affixed a specific reserve, send your report via email to reso@acquaclick.com within 5 days of delivery providing as much information and photographs of the damage as possible. After this time, it will no longer be possible to accept any objection and without the conditional signature it will NOT be possible to refund or replace the product.
You can also fill out the return form and provide the same information requested by email
More information on what to check upon delivery of the order