You can't pay with your credit card
It may happen that when paying for an order by credit or prepaid card, an error occurs and the payment is not successful.
For security and privacy reasons, we have no way of accessing the reasons why a payment was unsuccessful. We can only check on our systems whether the order amount has been credited or not.
Among the main reasons related to a denied transaction are:
reaching the credit limit for the credit card
the budget available for the prepaid card is over
credit or prepaid card not enabled for 3D secure
In any case, only the bank or the body that manages your prepaid card are able to give you detailed information on the matter.
If you need our help regarding a denied transaction you can contact us in the live chat that you find at the bottom right of each page and we will carry out the checks that we can carry out live. We remind you that our chat is active from Monday to Friday from 9.00 to 18.00 with continuous hours.
It may happen that when paying for an order by credit or prepaid card, an error occurs and the payment is not successful.
For security and privacy reasons, we have no way of accessing the reasons why a payment was unsuccessful. We can only check on our systems whether the order amount has been credited or not.
Among the main reasons related to a denied transaction are:
reaching the credit limit for the credit card
the budget available for the prepaid card is over
credit or prepaid card not enabled for 3D secure
In any case, only the bank or the body that manages your prepaid card are able to give you detailed information on the matter.
If you need our help regarding a denied transaction you can contact us in the live chat that you find at the bottom right of each page and we will carry out the checks that we can carry out live. We remind you that our chat is active from Monday to Friday from 9.00 to 18.00 with continuous hours.